Projector Lamp Warranty
Every projector lamp we sell is covered against defects in materials and workmanship, measured from the date your order is delivered.
Coverage by lamp type
- Lamps with an original bulb inside — 12 months.
- Compatible lamps — 90 days.
- Bare bulbs sold without a housing — original bare bulbs are not covered by this warranty; compatible bare bulbs carry the 90-day compatible window. All bare projector bulbs remain returnable for 180 calendar days of delivery while unused and in original packaging, under our return policy.
- Cinema xenon lamps — configured and calibrated to order, so all sales are final.
What is covered
A lamp that arrives dead, fails to strike, or fails early because of a defect in the bulb, the ballast connection, or the housing assembly. We replace it or refund it, and we pay the freight both ways on a valid warranty claim.
What is not covered
- Normal end of rated life. A lamp that reaches its rated hours has done its job.
- Damage caused by a projector fault, a power surge, or a cooling fan or air filter that was not maintained.
- Physical damage, a cracked envelope, or a lamp installed with bare fingers on the glass.
- Lamps modified, disassembled, or re-housed after delivery.
Making a claim
Start a claim through our contact form. Include your order number and the projector's total lamp hours, and describe what the lamp is doing. Photographs of the lamp and of any error message on the projector speed things up. Most claims are resolved the same business day.
Shipping damage
Report breakage through the contact form within five business days of delivery so we can file a claim with the carrier. Please keep the box and the packaging.
Shipping and dispatch
Orders placed before 3:00 PM Eastern Time, Monday through Friday, generally ship the same business day. See our shipping policy for full details.